SECURITY POLICY
We at RAHUASTRO.COM are extremely concerned about the security and safety of any financial or personal information passed on to us by our customers, when they place an order with us. All transactions are processed in the following manner:-
1. The visitors select a product, and enter the details required for ordering it.
2. Then they click on Place Order and are redirected to the “Billing Details” page.
3. On this page, information regarding the credit/debit card holder is collected, but this does not include any financial information.
4. When the customers click “Submit Data”, they are redirected to RazorPay, our payment gateway partners, via a secure 128-bit encrypted HTTPS connection. RazorPay is secured site and have implemented all possible security methods and procedures to make sure the transactions are completely safe.
5. While the customers are on RazorPay, they are asked to enter the number of their credit/debit card and other related details to complete the transaction. This is done in a completely secure mode and the result of the transaction is displayed to the customer.
6. After this procedure is completed, the client is redirected to RAHUASTRO.COM.
7. RAHUASTRO.COM does not collect or store sensitive financial information at any stage. This part is handled by CCAvenue/EBS, which are Verisign-secured and implement 128-bit encryption methods.
8. We encourage our clients to use their credit/debit cards on RAHUASTRO.COM with the full confidence that their details and transaction processes are absolutely safe and secure.
The Website may update/amend/modify these Terms of Usage from time to time. The User is responsible to check the Terms of Usage periodically to remain in compliance with these terms.
By accessing the Website and using it, you (“Member”, “You”, “Your”) indicate that you understand the terms and unconditionally & expressly consent to the Terms of Usage of this Website. If you do not agree with the Terms of Usage, please do not click on the “I AGREE” button. The User is advised to read the Terms of Usage carefully before using or registering on the Website or accessing any material, information or services through the Website. Your use and continued usage of the Website (irrespective of the amendments made from time to time) shall signify your acceptance of the terms of usage and your agreement to be legally bound by the same.
The Website is an internet-based portal having its existence on World Wide Web, Application and other electronic medium and provides astrological content, reports, data, telephone, video and email consultations (hereinafter referred as “Content”). The Website is offering “Free Services” and “Paid Services” (Collectively referred as “Services”). Free Services are easily accessible without becoming a member however for accessing the personalised astrological services and/or receive additional Content and get access to Paid Services, You are required to register as a member on the portal. By registering for Paid Services, a Member agrees to:
The User of the Website must be a person who can form legally binding contracts under Indian Contract Act, 1872. A minor under the age of eighteen (18) in most jurisdiction, are not permitted to avail the services provided on the Website without a legal guardian in accordance with the applicable laws. The Website would not be held responsible for any misuse that may occur by virtue of any person including a minor using the services provided through the Website.
For the User to avail the services, the User will be directed to Register as a Member on the Website whereby You (User) agree to provide update, current and accurate information while filling up the sign-in form. All information that you fill and provide to the Website and all updates thereto are referred to in these Terms of Usage as "Registration Data."
An account could be created by you through the Website ID (Your Phone Number) and password (OTP) or other log - in ID and password which can include a facebook, gmail or any other valid email ID. The User while creating an account hereby represents and warrants that all the information provided by the User is current, accurate and complete and that the User will maintain the accuracy and keep the information updated from time to time. Use of another User’s account information for availing the services is expressly prohibited. If in case it is found that the information so supplied on the Website is inaccurate, incomplete, untrue and not current, the Website has the right to suspend or terminate the User’s account and restrict/refuse the use of the Website by such User in future.
The right to use this Website is personal to the User and is not transferable to any other person or entity. The User would be responsible for protecting the confidentiality of User’s passwords and other information required for the purposes of registration. The User would be fully responsible for all the activities that occur under the User’s account with the Website. The Website cannot and will not be liable for any loss or damage arising from the User’s failure to maintain secrecy and confidentiality. The User shall notify the Website immediately if they become aware of any unauthorized use of their Account(s) or breach of any security. The User must log out from its account at the end of the session.
The User while availing any service shall be informed whether the service so rendered is personal to the Website or is available from a Third party. The Website shall have no control or monitoring on the information disseminated to any third party via the Website.
The User agrees, understands and confirms that his/ her personal data including without limitation to details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that the Website or the Payment Service Provider(s) have no control over such matters.
The Website does not permit the use of the Services by any User under the following conditions: -
Rahuastro.com shall have access to the account and the information created by the User for ensuring and maintaining the high-quality services provided by the Website and for addressing the need of the customer in the most effective manner. User hereby consents for the unconditional access of the account by the Website, its employees, agents and other appointed person in such regard. For the purpose of addressing the complaints (if any received) and any suspected abuse reported, the Website shall investigate on case-to-case basis from the records available. The User is directed to read the terms provided in the Privacy Policy as regards such records.
The User hereby consents, expresses and agrees that the User has read and fully understand the Privacy Policy of the Website. The User further consents that the terms and contents of such Privacy policy is acceptable to the User inclusive of any update/alteration/change made and duly displayed on the Website.
The Website is providing certain service which is available through the medium of telecommunication with the Astrologer listed and enrolled with the Website. By agreeing to the present Terms of Usage, you are also giving your unconditional consent to the Website to arrange a call with you on your mobile number even though your number is on DND service provided by your mobile service provider. It will override registry on the NCPR.
In case the Website or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
Rahuastro quality audit team, at best effort basis, provide partial/full refunds to the users in their Rahuastro wallet wherever consultant’s quality parameters are not satisfied. It can take upto 72 hours to analyse and refund the amount back to Rahuastro wallet.
Refunds will only be considered in the following cases:
The User (inclusive of the astrologer and the Member Customer) under an obligation not to violate the privacy policy, terms and conditions and any other terms as defined on the Website. The User represents that he is an individual and not a corporation or other legal business entity. The rights to use the Website’s services is personal to the User.The User shall while using the Website and engaged in any form of communication on any of the forums inclusive of the products listed on the Website shall not violate the terms and conditions which are inclusive of:-
The User is under an obligation to provide his banking information as and when required. For that purpose, the obligation of the User are:-
The User expressly understands and agree that, to the maximum extent permitted by applicable law, the Website does not provide warranties for the service. Astrological counselling provided through the Website is based on cumulative or individual knowledge, experience and interpretations of astrologers and as such, it may vary from one astrologer to another.
The Website is offering services through a diverse panel of Astrologers duly verified by the Website and such Service Provider (Astrologer) may from time to time make recommendations of using mantras, jantras, gemstones or other astrological remedies to be used by User. Such recommendations are being made in good faith by the astrologers and the Website and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors make no warranty that:
The Website, services and other materials are provided by the Website on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. without limiting the foregoing, the Website makes no warranty that (i) the Website or the services will meet your requirements or your use of the Website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Website, services or materials will be effective, accurate or reliable; (iii) the quality of the Website, services or other materials will meet your expectations; or that (iv) any errors or defects in the Website, services or other materials will be corrected. no advice or information, whether oral or written, obtained by the User from the Website or through or from use of the services shall create any warranty not expressly stated in the terms of use.
To the maximum extent permitted by applicable law, the Website will have no liability related to User content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The Website also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User content.
The Website will not be liable for any loss that the User may incur as a consequence of unauthorized use of their account or account information in connection with the Website or any services or materials, either with or without the User’s knowledge. The Website has endeavored to ensure that all the information on the Website is correct, but the Website neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. The Website shall not be responsible for the delay or inability to use the Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. further, the Website shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond the Website's control.
The User understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. The Website is not responsible for any typographical error leading to an invalid coupon. The Website accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
The Services provided by the Website are for entertainment purposes only and the Website on behalf of itself and its suppliers, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the Services, any goods or services purchased or obtained through the Website, and makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure or error-free. No advice or information, whether oral or written, obtained by you from the Website shall create any warranty.
The services may consist of the following, without limitation: Astrological content, Reports, Tarot readings, fortunes, numerology, predictions, live telephone consultations, email consultations or products sold through Rahuastro Shop. Rahuastro charges for the chat/call service offered on this platform on per minute basis and holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems, any other products or services represented and sold on the website. No advice or information, whether oral or written, obtained by you shall create any warranty.
The advisors/consultants/astrologers are also members of the site and not employees of the Website or the company. However, the Website verifies the degrees, qualifications, credentials, and background of the advisors/consultants/astrologers but does not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by the advisors/consultants/astrologers or by the company, nor does it warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content, anything said or written by, or any advice provided by the advisors/consultants/astrologers.
The website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. If you are thinking about suicide, immediately call a suicide prevention helpline such as AASRA (91-22-27546669).
The Website shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Website and/or the payment service providers, its employees, directors, and its third party agents involved in processing, delivering or managing the services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the services.
Notwithstanding anything to the contrary contained herein, Rahuastro liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to the Website, for the service during the term of membership.
The User shall indemnify, defend and hold harmless the Website and its parent, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney’s fees) arising from Your use of the Services, Your violation of the Privacy Policy or these Terms of Service, or Your violation of any third party's rights, including without limitation, infringement by You or any other user of Your account of any intellectual property or other right of any person or entity. These Terms of Service will inure to the benefit of Website’s successors, assigns, and licensees.
The User acknowledges that the Content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in sponsor advertisements or distributed via email, commercially produced information presented to Member by the Website, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. The User is not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by the Website, its suppliers, or advertisers. Moreover, the content such as images, text, designs, etc on all of the portals of the Website are taken from various online portals such as Google Images etc. Rahuastro or VENUSAGE ENTERPRISE SOLUTIONS PRIVATE LIMITED is not liable for any copyrights of that content or data.
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or snail mail. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit in the snail mail, to Member at the address provided by Member in the Registration Data and to the Website at the address set forth below:
VENUSAGE ENTERPRISE SOLUTIONS PRIVATE LIMITED,
#55-56, 1st & 2nd Floor, Chandigarh Complex,
Near Bank of Baroda,
Pooja Vihar,
Ambala Cantt-133006,
Haryana, India
contactus@rahuastro.com
Any dispute, claim or controversy arising out of or relating to this Terms of Usage including the determination of the scope or applicability of this Terms of Usage to arbitrate, or your use of the Application or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator mutually appointed by Members and Website. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be New Delhi. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Ambala in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Ambala for any such proceeding. If either party files an action contrary to this provision, the other party may recover attorneys' fees and costs up to One Lakh Rupees INR.
These Terms of Usage shall be governed by and construed in accordance with the laws of India without giving effect to any choice of law and principles that would require the application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Usage or Privacy Policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the Terms of Usage or Privacy Policy, as applicable, will continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms of Usage shall be effective only if in writing and signed by Rahuastro. These Terms of Usage constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
These Terms of Usage and your use of the Services will be interpreted in accordance with the laws of India excluding its rules on conflicts of laws. The parties agree to submit any dispute arising under these Terms of Usage to the jurisdiction of a court located in Ambala for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Areas of jurisdiction apply to AMBALA, HARYANA, INDIA Only.
Rahuastro.com is an online consultation service platform which is providing the consultation with consultants listed and enrolled with the website through the medium of telecommunication. By agreeing to these Terms and Conditions, I hereby authorize and give unconditional consent to Venusage Enterprise Solutions Pvt. Ltd. to send me, either through itself or through any third party service provider, from time to time various information / alerts / sms / other messages or call or commercial communication and other services on the aforesaid telephone numbers, whether these numbers are registered with National Do Not Call Registry /Do Not Disturb / listed in National Customer Preference register or not.
You will get the most accurate horoscopes and verified astrologers at Rahuastro.com . We do not give place to fake or inexperienced astrologers on our platform. Rahuastro.com checks the readings/predictions of astrologers. A team of experienced astrologers, trains the astrologer in such a way that you do not face any kind of problem.
Yes, Rahuastro.com is 100% safe for you. Your personal information will not go out to us under any circumstances. From your name to other personal information, questions asked, all important things on Rahuastro.com will be limited to us only.
Your kundli gives direction to your life. By looking at the kundli, an astrologer can tell how you will have to behave in any situation. Your kundli gives solutions to every problem in business, job, marriage, love affair, travel, money and investment. While talking over the call, you can comfortably talk to an astrologer without any fear. You can get solutions to all your problems on just one call sitting at home.
You can contact RahuAstro's astrologer from the comfort zone. You can get solutions to your problems on call or over chat with Astrologer. You have to first sign up by visiting the mobile app(Rahuastro) or website(Rahuastro.com), after that you recharge your account by going to the wallet and finally you are going to connect the Astrologer and clicking on Call or Chat, you can talk to your favorite astrologer.
Yes, but we can return your money subject to certain conditions. If the words of the astrologer are not according to your kundli, then you may not have liked the way of talking to the astrologer. Or you have not been able to talk to the astrologer and your money has been cut. We will listen to all your complaints and if your demand is justified then unconditionally your money will be given in your wallet.
The predictions made by the astrologer depend on your kundli. By looking at the position of the planets in your kundli, and seeing the effect of the planets, astrologers tell the solution to your problem. Our astrologers do not tell anything without seeing the kundli and due to experience, our predictions are going right to a great extent.
Yes, you can talk to the same astrologer more than once. You can easily see the time of the astrologer when he is online to talk to you, after that you can talk to the astrologer according to the time every day.
Yes, you can take the opinion of an astrologer on any problem or decision in your life. Looking at your kundli and planetary positions, the astrologer will tell you how you can make better decisions for your future and How you can make your future better.
Yes, the biggest feature of Rahuastro.com is that we care about your money and minutes. You can use the remaining minutes or money balance anytime within 180 days.
The information and predictions provided by RAHUASTRO.COM website are for entertainment purposes only, and it cannot be considered as a replacement for the advice or consultation of any kind that you may receive from a licenced professional such as a doctor, lawyer, or a financial advisor etc.. These are mere predictions that indicate a possibility of instances or occurrences. RAHUASTRO.COM does not offer warranties, assurance or guarantees of any kind, and will not be responsible for any interpretation or usage of the information mentioned above by the recipient.
Moreover, RAHUASTRO.COM is not a registered firm. It is a product of VENUSAGE ENTERPRISE SOLUTIONS PRIVATE LIMITED. All the transaction and gathered data is/will be accessed by VENUSAGE ENTERPRISE SOLUTIONS PRIVATE LIMITED.
At Rahuastro.com, we have customised pricing according to the services rendered by us. The details are provided to you beforehand according to the effort, efficiency and the output of the service. Typically, the range of transactions on our Android and iOS applications varies from INR 50 to 1500 per user per session.
Some of our services can be utilised for fixed durations. In such cases, it is clearly mentioned within the description of these services. The period of usage in these cases vary from 1 month to 6 months.
At Rahuastro.com, we are committed to offering you the best possible prices. We will be glad to meet our competitor's pricing if you ever find a service that we offer, in the similar interest and providing same professionalism and features, available from a similar service provider. Our prices do not vary according to the market needs, competitor pricing etc.
If a service that you have purchased is reduced in price within one weeks of your booking date, we will not be able to adjust the sale price for you. Please note that we cannot make sale adjustment. If you have booked a slot for a date, generally, we cannot reschedule the slot to another date. This will result in the cancellation of the booking/order(s). Please refer cancellation policies for more details.
We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If a service’s price is higher than the price displayed, we will cancel your booking and notify you of the cancellation.
Our service is offered for sale by Venusage Enterprise Solutions Pvt. Ltd. for your personal needs. Therefore, we reserve the right to refuse to sell to any person whom we believe may be misusing the service.
Please feel free to reach us at contactus@rahuastro.com
We at RAHUASTRO.COM ("we" or "Venusage Enterprise Solutions Pvt. Ltd", RAHUASTRO.COM"(web and application)) hereinafter referred as “website”) is committed to protect the privacy of the users of the website (including astrologers and buyers/customers whether registered or not registered). Please read this privacy policy carefully to understand how the website is going to use your information supplied by you to the Website.
This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires publishing of the Privacy policy for collection, use, storage and transfer of sensitive personal data or information.
This Privacy Policy, which may be updated/amended from time to time, deals with the information collected from its users in the form of personal identification, contact details, birth details and any forecast made using the supplied information and how such information is further used for the purposes of the Website. By accessing the website and using it, you indicate that you understand the terms and expressly consent to the privacy policy of this website. If you do not agree with the terms of this privacy policy, please do not use this website.
Your continued use of this website shall confirm that you have provided your unconditional consent and confirm to the terms of this privacy policy as regards collecting, maintaining, using, processing and disclosing your personal and other information in accordance with this Privacy Policy. This Privacy Policy is to be read alongwith the respective Terms of Use or other terms and conditions as provided on the Website.
The Website intends to protect the privacy of all kinds of users visiting the platform irrespective whether the user is a registered user or merely a visitor. It is recommended to every user to understand what types of personally identifiable information is collected. The Website employs the personally identifiable information for certain predictions however it is guaranteed that no direct or indirect use of such information which is revealed in the prediction for a member will be done except for the explicit purpose of communicating the horoscope charts and predictions to the member itself disclosing such information. It is further clarified that the Website does not in any manner deal in selling or renting the information supplied to the Website.
The Website does not commit to treat or provide solutions for users with weak mental health which is inclusive of any user who have thoughts related to committing suicide, self-destruction etc. Such users are advised to stop the use of the present website with immediate effect and any continued use of the website by such person would be considered solely at the user’s risk and the Website shall have no liability for any untoward event in such scenario. The Website declares that the information provided by such kind of user can be shared, if required, with law enforcement authorities. Such information is not protected from any kind of non-disclosure or confidential agreements either with the Website or with any third-party involved herein. ervice is provided by the Website in any manner.
The Website does not commit in any manner whatsoever for the accuracy of the predictions made by the astrologers to any user. The Website does not take any guarantee/responsibility/liability regarding the reliability or reality of the gems and other related items represented and sold on the website. It is further declared by the Website that no warranty on such service is provided by the Website in any manner.
The information qualifies as personal in nature when the information collected identifies a specific end user. Such information would be collected by the website during the following actions:-
While accessing the Website, the User of the Website may be required to create an account. The personal information which may be sought while creating an account shall include, but not limited to the Full name, Address, Telephone Number, Email-address, Date of Birth, Gender, Location, Photograph, any other items of ‘sensitive personal data or information” as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000, and any other detail required on the website during registration. It is hereby informed to all the Users that the e-mail address or phone number together with a password or OTP is used for the purpose of securing User’s profile and for effective implementation of the personalized E-mail and SMS Services provided by the Website to the User. In the event that no registration is made by the User, the Website may not be able to provide any services due to non-availability of the personal identifiable information of the User.
While booking a service through Order Form, the personal information which may be sought would include, but not limited to the information as mentioned in Column 1(a), financial information inclusive of bank account information, credit card or debit card details or other payment instrument details through a secure third party gateway, IP (Internet protocol) Address and any other information that a User may provide during booking a paid service on the Website. Such information is kept highly confidential.
The website collects information that is stored by your browser on your computer’s hard drive i.e. through cookies. It further automatically log generic information about the user’s computer connection to the Internet i.e. Session Data. The website may store temporary or permanent ‘cookies’ on the user’s computer. Cookies would allow the web server to recognize the user computer each time the user returns to the website including the time and date of the visit, viewing of page, length of time, verify registration or password information etc. Such cookies are usually only read by the server placed and the user may choose to block these cookies on their computers. Please note that if the cookies are turned off, the user may be prevented from using certain features of the website. The website uses the cookies to personalize the user’s experience on the website and to display an advertisement according to the user’s preferences. Some of the services provided by the Website may direct the User to platform of third parties. Any Information provided by the User on such platforms may be dealt by them in the manner provided by the privacy policy formulated by such third-party platforms. The Website in this regard fully disclaims any liability(ies) or claim(s) which may arise by use/misuse of such information shared by the User, to any third party or any party not known to the Website. The website would not liable for the mis-use of such information shared by the User or by any third party.
We also collect details including but not limited to User feedback, comments, etc. that may be disclosed/informed/mentioned on any article/blog or groups/forums or other pages which the User may have access to while visiting the Website. For such information which is in public domain and accessible to all the Users and visitors of the Website, the User is advised to exercise its discretion before disclosing it as this information is susceptible to misuse.
The Website may collect any other information which may be mandatory to be disclosed and further may receive any other information via email or other method inclusive of contract with regard to specific services availed from the Website or any products bought from the Website, such information may not be made part of the User-Member’s Profile but shall be used only for addressing the specific need or concern of the User.
The information qualifies as non-personal in nature when the information collected does not identify a specific end user. Such information is collected when the user visits the Website, cookies, etc. and would include but not limited to the following:
Type of Browser used for accessing the website.
Geographical Location
Such non-personal identifiable information is used by the Website for the purposes including but not limited to troubleshoot connection problems, administer the website, analyze trends, gather demographic information, frequency of visits to the website, average length of visits, pages viewed during a visit, compliance with applicable law, and cooperate with law enforcement activities, etc.
The information is used for improving the site content and performance and the website may share this information with Third Party Service Providers and Third Party Advertisers to measure the overall effectiveness of the website’s online advertising, content, programming and for other bonafide purpose as required.
THE USER HEREBY REPRESENT AND CONFIRMS THAT THE INFORMATION PROVIDED TO THE WEBSITE IS AUTHENTIC, CORRECT, CURRENT AND UPDATED. THE WEBSITE AND ITS ENTITES SHALL NOT BE RESPONSIBLE FOR THE AUTHENTICITY OF THE INFORMATION THAT THE USER MAY PROVIDE. THE USER SHALL BE PERSONALLY LIABLE AND INDEMNIFY THE WEBSITE FOR THE BREACH OF ANY PROVISION.
The security of the personal information supplied by the User is very important to the Website and the website for the purpose of securing the information takes various measures inclusive of taking reasonable steps such as physical and electronic security measures to guard against the unauthorized access to the information. The personal information of a user is collected on a secured server. The payment details are entered on the Payment Gateway’s or Bank’s page on a secured SSL. The data is transferred between Bank’s page and payment’s gateways in an encrypted manner. However please note that no data transmission can be guaranteed to be completely secure. Hence the user is advised to take precaution and care against any sharing of the details submitted on the website included the log-in details as generated after registration. The website is not responsible for the security or confidentiality of communications the user may send through the internet using email messages, etc.
The information collected by the Website may be used for any purpose as may be permissible under the applicable law and shall include but not limited to the following: -
For providing a personalised browsing experience. While guaranteeing the anonymity of the user, the personal information collected in Clause “Personal Identifiable Information” may be used for research purposes, for improving the marketing and promotional efforts, to analyse usage, improve the content of the Website, product offering and for customising the Website’s layout for suiting the needs of its Users.
All information (and copies thereof) collected by Website, including without limitation Personal Information, User Data, and other information related to your access and use of the services offered by Website, may be retained by Website for such period as necessary, including but not limited to, for purposes such as compliance with statutory or legal obligations, tax laws and potential evidentiary purposes and for other reasonable purposes such as to implement, administer, and manage your access and use of our services, or resolution of any disputes.
With IP tracking details and Cookies data, the Website will use it only for facilitating the usage of the website and provide personalised experience and any information which is sensitive in nature will not be provided to any third party without the consent of the User. To ensure a seamless experience at the Website for you and to ensure your maximum benefit and comfort, the Website may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of Services offered by Website; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on the Website and its Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance the service.
Website uses certain third-party analytics tools to measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by the User’s device, including the web pages visited, add-ons, and other information that assists the Website in improving the Services. Such information is collected from Users in the form of anonymized logs, so that it cannot reasonably be used to identify any particular individual User.
The website aspires to takes care of all the information provided to it by its Users which may be termed as confidential. Such confidential information which is not required to be disclosed to the website, is specifically excluded from the definition of Personal Information and shall not be collected/used. The confidential information of the User shall not be disclosed or shared by the Websites, its employees, its agents or any third-party contractors including the experts either orally or in writing except for the following circumstances:
If Website believes that there is a significant/ real/ imminent threat or risk to User’s health, safety or life or to the health, safety or life of any other person or the public.If such confidential information must be shared in accordance with the law inclusive of any investigation, Court summons, judicial proceedings etc. To protect and defend the rights or property of the Website
The Website requires that the User visiting and using the services are above 18 years of age however some service information is accessible to children under the age of 18 as well. However, it is stressed upon that website is not designed or intended to be attractive to be used by children under the age of 13 and no personal identifiable information of children below the age of 13 is collected knowingly. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE ANY OF THE SERVICE PROVIDED BY THE WEBSITE AT ANY TIME OR IN ANY MANNER. If it comes to the knowledge of the concerned parent regarding sharing of any information of a child under the age of 13, contact the Website immediately. We will take appropriate steps and delete the data from the Website’s systems.
Rahuastro.com honors users' privacy and employs the best practice to secure the user's personal details, such as birth details, address, etc., and also financial details such as credit card or debit card transaction details. Rahuastro.com uses the best encryption methodologies to ensure secure transactions from our side and thus encourages our clients to use their credit/debit cards on Rahuastro.com with full confidence. By doing so, we strive for the safety and security of our users, thus making their experience with rahuastro.com absolutely safe and secure.
Rajeev Raj Email: support@rahuastro.com
The above Officer is appointed in accordance with the Information Technology Act 2000 and rules made there under. The Officer can be contacted if there are any discrepancies found on the website or there is any breach of Terms of Use, Privacy Policy or other policies or any other complaints or concerns.
THE WEBSITE IS NOT RESPONSIBLE FOR ANY COMMUNICATION BETWEEN THE USER AND THE THIRD-PARTY WEBSITE. THE USER IS ADVISED TO READ THE PRIVACY POLICY AND OTHER POLICIES OF THE THIRD PARTY ON THEIR WEBSITES AND THIS WEBSITE SHALL NOT BE HELD LIABLE FOR SUCH USAGE MADE ONLY BECAUSE A LINK TO THE THIRD-PARTY WEBSITE WAS PROVIDED ON THE PAGE OF THIS WEBSITE.
We at RAHUASTRO.COM are extremely concerned about the security and safety of any financial or personal information passed on to us by our customers, when they place an order with us. All transactions are processed in the following manner:-
All refund requests will only be processed back into the users RAHUASTRO.COM Wallet. All sales on the Website/App will be final and will not be refunded into the bank account of the user.By requesting a refund, user is agreeing to provide RAHUASTRO.COM Quality Audit Team Permission access the recording of the consultation for which refund has been requested, in order to determine whether the case is fit for refund or not.
RAHUASTRO.COM Quality Audit Teams’ decision on processing the refund is at the sole discretion of the team and such decision is final in nature. RAHUASTRO.COM Quality Audit Team will, on best efforts basis, provide refund to users in their RAHUASTRO.COM Wallet wherever quality parameters have not been satisfied.
Refunds into the RAHUASTRO.COM Wallet will be entertained in the following cases:-
All refund requests have to be placed within 24 hours of consultation. No refund requests will entertained for lack of accuracy of any consultation. As RAHUASTRO.COM is a platform, RAHUASTRO.COM takes no responsibility for factual accuracy of any consultation.